If a prospect currently uses a competitor's product and is looking to reassess, which two tools would you recommend?

The recommended tools for a prospect reassessing their current use of a competitor's product would include the SLR (Service Level Review) and PPA (Product Portfolio Assessment).

The SLR is essential as it allows for a thorough analysis of current service satisfaction levels and performance metrics. This helps the prospect identify areas where their current product may be lacking and provides a framework to compare service offerings effectively. By understanding service levels, the prospect can assess the value they are receiving relative to their expectations and needs.

The PPA is valuable for evaluating the features and capabilities of the product in use against available alternatives. This assessment delves into how well the current solution aligns with the prospect's goals and technical requirements, providing insights into potential gaps or opportunities for improvement.

Together, the SLR and PPA empower the prospect with a comprehensive view of their current situation and what they can achieve with a new solution, clearly highlighting the advantages of considering a switch to a better-suited product.